Sony India Corporate Headquarters Address, Phone Number, Email

Sony India Corporate Office Address – phone number, helpline toll free number, branch offices, fax number, email id, products and services are listed below. You can also get information related to Sony India Pvt Ltd company profile, history, corporate overview, head office address and contact details.

About Sony India Pvt Ltd Company Profile: Sony India is a subsidiary of Sony Corporation, a multinational entertainment and technology company based in Japan. Sony India is engaged in the manufacturing, distribution and marketing of consumer electronic gadgets and information technology products. The company is well-renowned for its mobile phones and entertainment products. In addition, Sony is also the India’s most popular brand in entertainment and television industry.

Sony India Products and Business Activities: Sony India is mainly involved in the business of producing, distribution and retailing of electronic products and software exports products. Sony India’s products are LCD Televisions, Video and Digital Still Cameras, Notebooks and Business Projectors, Personal Audio, Audio Video Accessories, Hi-fi Audios and Home Theater systems, Car Audio and Visual Systems, Game Consoles, Mobile Phones, Recording Media and Energy Devices, Broadcast and Professional products.

Sony India Pvt Ltd History and Sales Network: Sony India Pvt Ltd was opened in India 17th of November 1994 to becoming the best brand in Indian consumer electronics industry. The company operates as a wholly owned subsidiary of a Japanese global company Sony Corporation. Sony India has a large network of more than 10,400 dealers and distributors along with 270 exclusive Sony outlets. Apart from this, Sony India has 23 direct branch offices across the country covering over 450 towns and cities.

For any general information concerning Sony products India sales and service queries, you can contact at Sony India customer care office phone number, given below. The Sony customer service representatives are available at these numbers in seven days a week from 9 AM to 7:30 PM.

  • Sony India Customer Care Number Toll Free: 1800-103-7799
  • Sony Mobile India Customer Care Number Toll Free: 1800-3000-2800
  • Sony Smartphones India Toll Free Number: 1800-3000-2800
  • Sony BRAVIA TVs India Toll Free Number: 1800-103-7799
  • Sony Camera India Toll Free Number: 1800-103-7799
  • Sony VAIO India Toll Free Number: 1800-103-7799
  • Sony Tablet India Toll Free Number: 1800-103-7799
  • Sony Xperia Tablet India Toll Free Number: 1800-103-7799
  • Sony Camcorders India Toll Free Number: 1800-103-7799
  • Sony MP3 Players India Toll Free Number: 1800-103-7799
  • Sony Blu-ray India Toll Free Number: 1800-103-7799
  • Sony Xplod India Toll Free Number: 1800-103-7799
  • Sony Memory Cards India Toll Free Number: 1800-103-7799

Sony India Corporate Office and Registered Office Address:

A – 31, Mohan Co-operative Industrial Estate,

Mathura Road, New Delhi – 110044, India

Sony India Corporate Office Phone Number: +91-11- 66006600

Sony India Corporate Office Fax Number: +91-11-26959141

Sony India Official Website:

About Sony India Corporate Office: Sony India Corporate Headquarters is the top administrative building of the company that is responsible to ensure corporate governance for the overall success of Sony and to manage all regional and branch offices. The main role of Sony India corporate office branch is to ensure strategic planning, corporate communications, marketing, human resources, and information technology.

List of Sony India Branch Offices:-

Sony Bhubaneswar Branch Office Address: City Center, 3rd Floor, Plot A-5/1, Unit-IX, Sachivalaya Marg, Bhubaneswar – 751022, Odisha, India Sony Guwahati Branch Office Address: 3rd Floor, NH Center Point Building, Opposite Bora Service, G S Road, Guwahati, Assam, IndiaSony Guwahati Branch Office Phone Numbers: +91-361-2462858, 2462859


Sony Kolkata Branch Office Address: White House, 2nd Floor, Block 2D, 119 Park Street, Kolkata – 700016, West Bengal, IndiaSony Kolkata Branch Office Phone Number: +91-33-40071751/52/53/54/55

Sony Kolkata Branch Office Fax Number: +91-33-40071763

Sony Patna Branch Office Address: 4th Floor, Block-B, Sai Corporate Park, Rukanpura, Bailey Road, Patna – 800014, Bihar, IndiaSony Patna Branch Office Phone Number: +91-612-3269866
Sony Chandigarh Branch Office Address: 3rd Floor, Adarsh Mall, Plot No 50, Industrial and Business Park, Phase-2, Chandigarh – 160002, IndiaSony Chandigarh Branch Office Phone Number: +91-172-6655555,

Sony Chandigarh Branch Office Fax Number: 0172-66 555 66

Sony Delhi Branch Office Address: Unit # 405 – 407, 4th Floor, Copia Corporate Suites, Jasola District Centre, New Delhi – 110010, IndiaSony Delhi Branch Office Phone Number: 1800-103-7799 (Toll Free)

Sony Delhi Branch Office Fax Number: +91-11-42458844

Sony Ludhiana Branch Office Address: SCO 38-39 G, 1st Floor, BRS Nagar, Ludhiana -141012, Punjab, IndiaSony Ludhiana Branch Office Phone Number: +91-161-4632222 Sony Ghaziabad Branch Office Address: 24 Advocate Chambers, 2nd Floor, RDC Raj Nagar, Ghaziabad, Uttar PradeshSony Ghaziabad Branch Office Phone Number: 0120 – 4940150

Sony Ghaziabad Branch Office Fax Number: +91-120 – 4940180

Sony Jaipur Branch Office Address: C-7, Sultan House, 1st floor, Sawai Jai Singh Highway, Bani Park, Jaipur – 302016, Rajasthan, IndiaSony Jaipur Branch Office Phone Number: +91-141-4041896, 4041897

Sony Jaipur Branch Office Fax Number: +91-141-4041894

Sony Lucknow Branch Office Address: 4th Floor, Eldeco Corporate Chambers, Vibhuti Khand, Opposite Kisan Mandi Bhawan, Phase 1 Gomti Nagar, Lucknow, Uttar Pradesh, IndiaSony Lucknow Branch Office Phone Number: +91-522-4041231/32/33/34/35
Sony Gurgaon Branch Office Address: U & I : VR 1 Centre , IInd Floor, Plot No. 83, Sector 29, City Centre, Gurgaon, Haryana – 122002, IndiaSony Gurgaon Branch Office Phone Number: +91-124-4896200,

Sony Gurgaon Branch Office Fax Number: +91-124-4896220


Sony Bangalore Branch Office Address: No.768, 100 Feet Main Road HAL, IInd Stage, 12th Main, Indira Nagar, Bangalore – 560038, Karnataka, IndiaSony Bangalore Branch Office Phone Number: +91-80-66605555

Sony Bangalore Branch Office Fax Number: +91-80-25294987


Sony Mangalore Branch Office Address: #2-1-2/6(2), First Floor, Hill Groove, Chilimbi Hills, 2nd Cross, Mangalore – 575006, Karnataka, India Sony Chennai Branch Office Address: 2nd Floor, Hameedia Centre, No 14/43, Haddows Road, Nungambakkam, Chennai – 600006, Tamil Nadu, IndiaSony Chennai Branch Office Phone Number: +91-44 – 28242571

Sony Chennai Branch Office Fax Number: +91-44-28234853

Sony Cochin Branch Office Address: 2nd Floor, Muscat Tower S.A.Road, Kadavanthara, Cochin – 682020, Kerala, IndiaSony Cochin Branch Office Phone Number: +91-484-6619550 / 6619555

Sony Cochin Branch Office Fax Number: +91-484-2318629

Sony Coimbatore Branch Office Address: III Floor, 1025/1 Skanda Square, Avinashi Road, Coimbatore – 641018, Tamil Nadu, IndiaSony Coimbatore Branch Office Phone Number: +91-422-4334455

Sony Coimbatore Branch Office Fax Number: +91-422-4334456

Sony Hyderabad Branch Office Address: 1st Floor, Queena Square, #6-3-553, Erramanzil Road, Somajiguda, Hyderabad – 500 082 Andhra Pradesh, IndiaSony Hyderabad Branch Office Phone Number: +91-40 67680200

Sony Hyderabad Branch Office Fax Number: +91-40 67680300

Sony Vijayawada Branch Office Address: Door No. 59-10-1/A, Matha Towers, 4th Floor, Ring Road, Patamatalanka, Vijayawada-520010, Andhra Pradesh, India 
Sony Vishakhapatnam Branch Office Address: Mohans Arcade, 1st Floor, 47-11-5, Dwarka Nagar, Vishakhapatnam – 530016, Andhra Pradesh, India Sony Ahmedabad Branch Office Address: 101, Parth Complex, Ground Floor, Swastik Cross Road, Navrangpura, Ahmedabad – 380009, Gujarat, IndiaSony Ahmedabad Branch Office Phone Number: +91-79-26441040, 26441041

Sony Ahmedabad Branch Office Fax Number: +91-79-26460839

Sony Indore Branch Office Address: 25/1 Ground Floor, Yashwant Niwas Road, Shirish , Indore – 452003, Madhya Pradesh, IndiaSony Indore Branch Office Phone Number: +91-731-4055762, 4042013, 4042033


Sony Mumbai Branch Office Address: 2nd Floor, Crimpage Corporation, Plot No. 57, Street No.17, MIDC, Andheri East, Mumbai – 400093, Maharashtra, IndiaSony Mumbai Branch Office Phone Number: +91-22-61288000

Sony Mumbai Branch Office Fax Number: +91-22-28312935


Sony Pune Branch Office Address: Office No.2, 3rd Floor, G.O.Square, Aundh-Hinjewadi Road,, Near Mankar Square, Wakad, Pune – 411057, Maharashtra, IndiaSony Pune Branch Office Phone Number: +91-20-67917200

Sony Pune Branch Office Fax Number: +91-20-67917299


Sony Nagpur Branch Office Address: Office – 18 A, 04th Floor, Empress Mall, Behind Raman Science Centre, Sir Bezonji Mehta Marg, Nagpur – 440018, Maharashtra, IndiaSony Nagpur Branch Office Phone Number: +91-712-6471533-557


Sony Surat Branch Office Address: Office No. 301 – 302, Trinity Business Park, P. Savani Road, Madhuvan Circle, Pal, Adajan, Surat – 395009, Gujarat, IndiaSony Surat Branch Office Phone Number: +91-261-6500628 is providing the details of Sony India corporate office address, customer care number, toll free and helpline numbers along with the lists of corporate, customer relations addresses. You can easily get the customer care support from the Sony India Pvt Limited.

You can Visit on Customer Service Address website to finding the customer care and service support information, addresses for all other Indian brands, companies, institutions and many more. You can also search a service center and customer care service number in your area as convenient as possible.

Comments (14)

  1. pankaj kumar sharma

    Dear sir/mam,
    I purchase a SONY BRAVIA 24″ LED TV on nov 2014
    Things are not going well after purchase of few months as the product
    is not functioning well. In this regard I made a call to your customer
    care center on Sep 2015. But on talking he take the call lightly as
    did not clear the actual problem and misdirected.
    The same problem continued to repeat but due to misdirection I was not
    aware about the seriousness of problem. By the passage of time the
    frequency of issue increased till it get dead.
    I want clarification about when I called within warranty period, why
    the proper service not provided after asking for service?
    Now the warranty period is over but the problem is same, why I have to
    pay for same problem?
    If the item gets dead due the said problem who will be responsible for
    either customer or service Deppt.?
    please revert ASAP.
    I have contacted by under mentioned mobile no., you may check the details..

    pankaj sharma

  2. Maju Abraham

    I have given a newly bought Ps4 for service to your authorised service centre in kochi Madona Electronics. After few weeks they told me Tahir they will replace the same with a new one. After that there is no response from the service centre. I have gone there 3 times and they don’t even bother to meet me and gave a solution. Then I approached the customer care head by mail and has stated my issue. I received a letter saying that the regional office will take care of the issue. The regional office when contacted informed me that the matter will be solved in a weeks time . After that there is no response from Regional office also. At last after several attempts I got the phone no of service head in Kerala . I spoke to him and he told me that since there is a problem with stock they are not in a position to give new one instead they will refund the bill amount. Now there is no response from his side also. I have sent 3 mails to sony customer care also for which there is no reply. I don’t know why a company like sony behaves so irresponsible to the customers. Don’t know whom to contact in sony who cares for customers

  3. sanaya singh

    I have bought Sony Xperia M4 aqua dual 8 Dec 2015 after 10 days there have coming so many problem I went to service center they assure me by software update this will solve but again problems arives so I summit my phone after some day so there arive again another problem and this will repeat again and again. So I think compromise is batter but the problem is again arives that they take my phone in good condition and returns me in scratch condition. After few month later again many problem start I summit my phone again at 12 July 2016 and since today they are miss guide me ki mam apke phone me ye ho gya aaj aayega and repeat this till 22 days I am so stupid that this phone choose I think Sony servicing is so poor I want my money refund or replacement otherwise I will never bought Sony mobile and suggest my friends or relatives too

  4. Roopali Bailur

    Dear Sir/ Madam,
    I had Purchased Sony Xperia Mgdual God, from Vijay Sales Opera House Mumbai on 31st December 2015. Since January 16 2016 my device was not functioning properly it was auto shut down automatically and then restart again and again on sony logo, speaker issue, Battery was draining fast. etc. So ihad submitted my device to HRR TELE COMMOTRADE PVT LTD, GRANT ROAD EAST. they had replace with battery, micro phone, speakers, etc Than again On June 2016 there was an camera issue.Now again Since 29th July 2016 my phone was restarting on sony logo automatically again i had submitted my device to HRR TELE COMMOTRADE PVT LTD GRANT ROAD EAST WITH JOB id No W1160 7290 1694 since then my phone is in service centree. On 08th August they replace motherboard bt it was declared faulty. since then this part is not available in any warehouse in Mumbai. how much time it takes to supply part from Channai to Mumbai? Its your responsibility to supply sufficient stock across india where you supply xperia handset so that customer does not have to face problem. since a month im without mmy phone.
    So i would request you to take some action regards to this or if parts will not available or my phone won’t be repaired then replace my phone with fresh new habdset of Sony Xperia M5dual Gold, or refund my money else i whave to take this issue to consumer Forum atleast they will do something if you can’t do
    Thank You
    Roopali Bailur



    I write to you with exasperation and helplessness as a customer. I bought a Sony LED TV – Model KDL-32W600A (Sl No.5396601) on 06.04.2014 and within 2 yrs and 4 months of its purchase, the display panel conked out on 20.07.2016. Now my ordeal has started.

    On 21.07.2014 I raised a service request which was registered (No.33426549) and was assigned to Madonna Sales & Service, Trivandrum. The mechanic, on inspection of the TV, said display panel has to be replaced and got a form signed by me. I was informed the total cost will be Rs.12,842/= and it will take about 15 days time to get the job completed and further requested for part payment in advance for placing order for new panel. He said had I opted for extended warranty, the work would have been done totally free. I informed him that I was not informed of this option at the time of purchase. I made payment on 26.07.2016. There has been no progress. On enquiry, I was told the panel of this model is not readily available and they are placing indent for it through internet. Still there was no progress and on my persistent enquiry, I was told that they have decided to replace the TV with a new one on discounted rate with a different model of 32 inches LED TV since KDL-32W600A is no more available. I was asked to pay Rs.12,268/= by DD in favour of Sony India Pvt Ltd payable at Cochin. I handed over the DD and signed a request letter for exchange/discount purchase on 11.08.2016. I was told within 20 days, the replacement TV will be supplied and installed. So far this has not happened. Madonna Sales & Service, Trivandrum, maintains that they can install the TV only when it is supplied by Sony. They do not know when it will happen. They are refusing to give the contact number of Sony, Cochin, to enable me to follow up.

    More than a month has elapsed since my service request registered on 21.07.2016. As a customer of Sony, I do own camera (2 nos) and laptop apart from the LED TV. Now my confidence in Sony has been shattered, as I have been treated very shabbily.

    I am made to run from pillar to post for no fault of mine. I demand a better deal that I deserve as a customer from you. My experience so far has been that Sony India is run on Japanese name with Marwadi (Cheat)mentality.

    Sony should arrange for immediate supply of the new TV for which I have already made the payment 15 days back. Even if the model agreed to be replaced is not available, don’t you think, as a customer friendly gesture, you should have arranged for another higher model to pacify an aggrieved customer? Yes, that is how Japanese management go about as we all know.

    I hope my belief in Sony will not be allowed to go astray.

    An aggrieved customer

    Balasubramanian V

  6. manoj kumar

    Mail / notification
    In service,
    Sony Mobile Company,

    Visyः- repeated my mobile / adapters to be taken in relation to counter poor.

    My name is Manoj Kumar and district Bulandshahr Uttar Pradesh 0 of 0 i will natives. Etawah, about 250 km from the Q 0 0 Service (job) i will make. I dated 12.08.2015 Asoka mobile Etawah Sony Xperia, C-4, (IMEI Nan0-352l96072328669 and 352,196,072,328,677) Rs. 22,000 to 00 / – that it had bought the phone for voice and 4G should be waterproof.
    Touch the phone 02 times (first collected in Hapur district Bulandshahr district around May and the second time in August) and 02 times deteriorated adapters (July and the second time for the first time October 10, 2016) and new cast Kharb / given seat on the Job No. W 0 -116 052 500 763 May 25, 2016, the second Jaॅv seat No. 0 -116 080 700 199 W, August 7, 2016, and September 3, 2016 -116 090 300 478 W. third Job seat No. 0 -116 101 401 335 W. fourth Jaॅv the seat number. (all registered No. 0 8,923,557,246 respectively , 9720094461, 9720243393 9058572849 aND) when the matter was submitted my phone and charger Anurodhaprant I Stendwai (another phone or the charger) and the next day or the day-to-speak. there was no satisfactory reply. Bought from the store to talk to him so that he speaks no responsibility is mine. It is the responsibility of the company. Etawah Uttar Pradesh 0 0 Sony Service Center to be due to poor phone has to be able to take home Cutti economic and in terms of time is quite painful.
    Sir re my Sony Xperia C-4 to talk on the mobile screen Aॅn re 1. / 2. Leptaॅp offs were `not working the Censor / do not connect to the computer 3. Charging / data becomes hot enough to use the the blast in the call should not have to shut the voice of angels 4. phone video, 5. the camera is not working correctly.
    At approximately 15:10 pm on the date 10.13.2016 by Mene 18,001,037,799 9,720,094,461 0 on your phone no matter if there is no satisfactory reply and said that not only the service centers will Nanmber Yho Job seat. Mo re Date 14:10:16 No. 0 0 9,720,094,461 0 morning by 9:10 pm The toll free to speak to me your official numbers provided above. In connection with the above I Kaॅl record. 0 to speak twice on the same toll-free number were answered individually.
    Mene dated 10.11.2016 had submitted their adapters deteriorated due date in respect of which Mo 14:10:16 No. 0 0 8,810,120,307 12.56 pm called time on the computer is not working, and then told us some time to talk phone. At other times, call me s 0 m 0 s 0 No. 0 was provided by the Job seat and will recover within the next 10 days.
    I soon published in newspapers, etc., by the nature of the company by filing a petition in court to the public and the company’s Btaugaॅ pole Kholugaॅ the Sony company and the people you will be responsible.
    With regard to the applicant’s request to move frequently and often caused due to accumulation in Sony Service Centre is provided by the company because of the phone facing acute hardship to the applicant that the applicant is financially, mentally suffered great losses and their lifestyle.
    It is done.
    Rashid-shopkeeper door attached photocopy of the purchase.
    Thank you.
    Date 14/10/2016
    Sony Kstumr

    (Manoj Kumar)
    Mo 0 0 9,720,094,461 and 9,058,575,849 No.
    Sony Xperia, C-4, (IMEI Nan0-352l96072328669 and 352,196,072,328,677)
    I know the current L 0 0 U 0 0 Pr0-20600l the office near the municipal police station of Etawah Etawah
    Original Address-gram Yakubpur, Dturi post office, police station Slampur, Bulandshahr district of Uttar Pradesh -203 001

  7. manoj kumar

    My name is Manoj kumar and address is Vill. Yakubpur, Post Dhatoori Distt. Bulandshahr (UP). I’m servicing in govt. sector Etawah. It is far from my home place apx. 205 k.m. Here no sony service. I bought my sony C4 phone from Ashoka Mobile Etawah on 08-12-2015 (PHONE- Sony C4 IMEI No. 352196072328677 & IMEI No. 352196072328669). Shopkeeper say me to buying time that it is 4G and waterproof. When my phone was not working properly, I went to shopkeeper, he refuge me and say I don’t about it go on Sony center.
    I visit 4 time at sony service center Distt. Hapur and Bulandshahr(up). about 2 times touch problem and 02 times Adopter prob.The job sheet is 1- W116052500763 2-W116080700199 3. 116090300478 and new W16101401335. On requesting him/her No standby giving by service center. Due to leave problem form my office/duty, I could not continuously use my phone which is very problem in my service, view of time, economic and my status. I give it last time at Sony service center on 11-10-16 but not provide job sheet number. After calling by my number 9720094461 and 9058572849 on 8810120307 at 12-56 pm then provide me job sheet number by SMS. I call may time on Sony toll free number 18001037799(13/14-10-16 15-30pm/10-15am etc.) by 09720094461/09058572849 then give my all old job sheet numbers. I’m soon published in Newspaper and electronic media and at last will be go at Hon,bl Court soon.
    Sir, problem of my phone is 1- calling time screen on/off sensor 2. not connect from laptop/computer 3- Heating on charging/ DATA using 5- Camera prob 6- video vice is very shlow.
    Sir I’m week in English. Please provide me a complaint e-mail address which support Hindi language so that I send you completely problem about my phone and Sony service centers old talking etc.
    Respected sir, at last I want to saying you that change my phone. it is not working properly.

    manoj kumar
    Mobile number. 09720094461 and 09058572849
    Permanent Add. Vill. Yakubpur, post Dhaturi, Ditt. Bulandshahr UP-203001
    Temporary Add.-LIU Office Campus City Kotwali near Nagar Palika Etawah UP- 206001

    • manas Kumar parua

      Manas Kumar parua
      My name is manas Kumar parua,vill bajkul,p.o. kismotbajkul,Dist purbamedinipir, westbengal,
      I bought Sony bravea w800D on 7.07.2016.,on fast installation day full tv electric shock give and high voltage on tv stand and also full body.but Sony delar and tacnition misbehave us no help us.they told bright tv (43″)50km distance on holdia service electrician also say tv powerproblem and defective. Tv just 2day use.we are very helpless and tensions. Plis give us some way to solve the problem.


    Dear, plz close your service center and sony india co. becouse you can not provide service. my sony bravia tv is out of order with in 20 days. but you can not provide me service till now.


    सोनी कम्‍पनी संचालक

    विषय- दर्ज शिकायत में अति विलम्‍ब होने वावत्

    यह कि मेरी शिकायत दिनांक 22/09/2016 की दर्ज है जिसका शिकायत क्रं. 034709146 है जिसका आज दिनांक तक कोई निराकरण नही दिया गया है मै सोनी कम्‍पनी से वेहद असुतुष्‍ट हॅू अत: कम्‍पनी एंव सर्विस से कूल लहर जबलपुर किसी भी प्रकार से संतोष जनक जबाव देने के लिये तैयार नही है अत: मे सोनी की शिकायत अपने अधिवक्‍ता(वकील) के माध्‍यम से आगे प्रेसित करूंगा यदि कम्‍पनी आज दिनांक को ही मुझे निराकरण दे पा रहीहै तो ठीक है नही तो मै स्‍वतंत्र हॅू मै प्रतीक्षा करते करते थक गया हॅू। मेरी कम्‍पनी से कितनी बार बात हुई आप रिकार्ड देख सकते है। एंव मुझे मेरे पंजीकृत (रजिस्‍टर्ट)मोबाईल न0 पर फोन करके जाबाव दे सकते है
    राजकुमार पटेल
    महिन्‍द्रा शोरूम देनो बैंक के पास गायत्री नगर गाडरवारा
    तहसील गाडरवारा जिला नरसिंहपुर 487551(म0प्र0)
    मोबाईल न0 9644826342

    • Sumit Khanna

      Pathetic level of customers service
      I lodged complaint on 31.10.2016 complaint number 35876175 but to utter surprise no one has even bothered in last seven days to take care or even call back to customer for the issue. I have a Sony bravos TV which has gone faulty and this arrogant company is least bothered for its customer. For this TV only I lodged earlier complaint on 07.10.2016 to which engineer first visited to check after two reminders. And asked first you pay the money at service centre then we will replace the part. Now finally after lot of followup they got it replaced on 27.10.2016 refer job no j62711182 and the set was again dead on 30.10.2016. To which I again lodged the complaint.
      It is really shocking to see company from Japan in such pathetic state of affairs. I have other consumer durable as well of other companies but to utter surprise I did not have had a bad experience in after sales service as with Sony. This company is all set to die. Don’t go for Sony products they are hell and arrogant company

  10. How Can Stopped Xperia Z Ultra
    In Not Back in future

  11. I write to you as a helplessness customer. I bought a Sony Bravia LED TV – Model KLV-43W752D Full HD SmatTV, on 12.09.2016. At the time of Installation it came to be noticed that there is an issue in Screen Mirroring (Lagging)and it was noticed by the person who came for installation. When asked about the lagging issue, he said it’s a technical issue and he is not aware of it, so advised to register a complaint in Madonna Sales & Service (Sony AuthorizedService Centre) Opp: M G College, Trivandrum.

    Soon I have raised a complaint on above incident on the same day, but service engineer has attended the case only after one week which is so late. When he came after one week and checked the issue, he said a software updating is required, at the same time he mentioned that there is no new software available/launched – he said once received the software he will rectify the complaint.

    There was no reply after one week, so I contacted Mr. MadhuM, Manager, Madonna Sales & Service for replacement, he said why you want a replacement for a silly issue, only you are facing a lagging in screen mirroring, better you can use the TV, don’t go for screen mirroring and also he replied that he is not the right person for giving approval for the same and updated details of Mr. Sikkanthar Batcha. K, Area Service In charge, Service Operations Dept, Sony India Pvt Ltd, Kadavanthara, Cochin, he will be the person who takes care of replacement, service etc..

    On the same day I have contacted Mr. Sikkanthar and briefed about the issue through a telephonic call. Same day both the managers visited my residence and checked the complaint, and they also found the lagging issue in Screen Mirroring. He also said that there is no latest updated software available till the day from Sony India Pvt Ltd. From my side I have asked him when can I get resolved the issue completely, he said he can’t say a timeline bcos it might take one month or two month. Also I have talked for a replacement and asked if I get a replacement on the same model will I have to face the same lagging in Screen Mirroring, soon the reply from Sikkanthar was that-the same issue will be there in the replaced model also, simple thing is that there is no updated software that SONY has ever made.

    My question to him was that a Branded Company like SONY INDIA PVT LTD have no updated software to solve the issue and how can they sell the TV on markets. So it’s a kind of Customer cheating.

    Till the day there is no response from above mentioned managers regarding the same.

    Today (12-10-2016) contacted Customer care and asked for the update of the complaint, they said they haven’t received any complaint regarding the same, here again I got cheated and got wasted my valuable time. But today I have registered a complaint; below mentioned is the Complaint ID No: 35234691

    Above mentioned was the Scenario regarding my complaint. A reputed company like SONY should not have managers like the above, bcos he cant give a solution to the customers at the earliest, I felt very shameless on these two..

    As a SONY privilege customer it’s the first time I am facing an issue like the same. If I didn’t get a positive solution on the this, I will be forced to file a Petition on Consumer Court with valuable records. So please take care of the complaint and do the needful at the earliest to avoid further issues.


    Dear concern,
    I am one of your customer my phone no 9988986343 who bought M5 DUAL on Nov 3, 2016 of worth 25,990/-. I just want to take your concern regarding inconvenience i am facing form your phone and customer care services since i bought the phone till the date.
    I bought the phone from one of your authorised shop named ELECTRO PACIFIC, which is situated at S.C.O 1024, Sector-22 B, CHANDIGARH. The contact number of the shop is 0172-5012567, 9815483978. The problem i was facing in the phone was of auto shutdown and the device got started only when i put the phone on charging otherwise it kept switched off. I started having this problem from the very next day of purchasing the phone i.e Nov 6,2016. First to resolve the issue, i contacted with my dealer and further he suggested me to visit your customer care office which is established in S.C.O-128-129, 1st Floor, Sec-34 A, Chandigarh (0172-4607175). I followed the procedure and submitted the phone on Nov 7, 2016. This was the day from the real problem got started. They gave me the printed DOA which they took back from me and didn’t return me. They asked me to wait for 15 days and promised me to satisfy with a sealed brand new phone. But this didn’t happen, as they handed over a unpacked phone. The back cover of the phone was not properly fixed i.e the back cover was too loose to get attached with the phone body properly. When i questioned over the reason of it the customer care executive tried to make me calm by saying that they are returning me the phone in the same condition they have received it from the head office and get the problem solve from outside. I refused to take the phone in damaged condition and gave the phone back and asked them to make it done. they gave me DOA again, D116112100372 on Nov 21, 2016. I got my phone back on Nov25, 2016 the phone was in unpacked situation again. I used the phone for an hour and i noticed the same problem again which means they haven’t fix the back cover. For the 3rd time i returned the phone and gave me DOA again, D116112800289. This is very disappointment and disgusting thing for the brand like SONY.
    Furthermore, As i was a I-PHONE user and hence didn’t know about any other phone or company. Just for a change and to experience new service and phone i switched to SONY. but i am very unsatisfy with the phone. I never experienced these type of things by APPLE.
    To sum up, i am in waiting to get the seal packed phone and hope to get it soon as i am a businessman and suffering with problem due to phone. And please do tell me what step has to be taken if i get un-sealed and problematic phone again!!!!!

    . I had collected my phone for 5th time on Nov 2, 2016 from your registered customer care office which is in Sec-34 A, Chandigarh. There is no doubt that the phone which was given to me was the same phone i had that means you people making me fool by returning me the same phone each and every time. This is height of harassment.
    I took that phone because the executive made me believe the phone is new but i knew that it was the same phone still i agreed to take that phone. Now the concern is that Nov 3, phone got switched off at night. Even after putting on charging phone is unable to switch on which is terrible issue. You are requested to please change my set as i don’t want to use SONY M5 DUAL. Kindly replace it with another phone. This is what i could ask and expect from you people. I really don’t want to get more annoyed.
    Additionally, its been more than 12 hours, the phone is still on switched off mode. I am a businessman and i am fed of all these nonsense and unnecessary inconvenience occurring by you. I do visit your office every 2nd day which causes me problem like i am left with no other work. Now, do what i have asked you to do. This will be the 5th time i visit the office on Nov 5, i.e on monday. Do make it done on top priority basis otherwise i will have to knock the door of consumer court.
    I am giving all the required information below. Do arrange me the call as well.
    Ramanpreet Singh,
    DOA NO- D116112800289

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